A colleague of mine, mentioned that I should include a PayPal option on DIVIRE because he found it a convenient and familiar option. I originally did have PayPal as my payment method and removed it after realising how restrictive their API is and how much more expensive it is to use over Google Checkout.
I spent the majority of last night adding the “alternative” functionality and it is currently live on the old but currently active version of DIVIRE. In hindsight, I think it was the right decision and I am happy that I added it. Despite the drawbacks, it’s still probably the most widely used online banking system and a lot of people have accounts set up with them and so would find the transaction to be more convenient (as I used to) if the option was there.
Another thing I want to do, though, is to add a 3% surcharge on to PayPal transactions to cover the extra cost of the service but am worried this will annoy customers and decrease my sales. It’s hard to know ahead of time how these somewhat “small” decisions will impact the company.